Troubleshooting
My deposit didn't arrive
- Confirm you sent the correct token/network
- Check confirmations on the block explorer
- Ensure you didn't send to an old or wrong address
tip
If still missing, contact support with the transaction hash.
My pack purchase failed
- Check your balance
- Could be a temporary network issue — try again
I connected the wrong wallet
- Log out
- Clear the connection
- Reconnect
note
Some accounts bind to a wallet to prevent fraud.